Clinic Administrative Assistant
Job Title: Clinic Administrative Assistant
Classification: Non-exempt
Starting Salary: $16.50-17.50/hr
Benefits: Full Benefits
Reports to: Veterinarian-in-Charge
Date: Updated February 2026
Summary/Objective
The Clinic Administrative Assistant (CAA) at Richmond Animal League’s (RAL) Loving Spay+Neuter Clinic (LSNC) serves as a friendly and knowledgeable point of contact for shelter/rescue partners, community cat caretakers, and public pet owners seeking access to high-quality, low- cost spay and neuter services. The CAA is responsible for efficient scheduling, patient check-in and discharge, payment processing, and maintaining a clean, welcoming facility. The CAA reports directly to the Veterinarian-In-Charge (VIC).
Essential Functions
Client Services
Ensure a positive customer experience for all clients and partners
Manage client relationships
Provide timely responses to clinic emails, texts, and phone calls
Schedule appointments
Maintain an organized and clean facility
Daily Clinic Operations
Open the Clinic at the beginning of the day
Lead patient check-in
Ensure all paperwork is turned in and complete; assist clients as needed
Oversee the creation of ID tags and cage cards
Create patient and client accounts in the software system and accurately enter data and services
Schedule appointment reminders
Collect payment from clients
Maintain office supplies
Coordinate patient discharge
Keep a clean and welcoming space
Secure the Clinic at the end of the day
Competencies
Welcoming and friendly demeanor
Exceptional communication and conflict resolution skills
Adaptability to resolve complex issues
Attention to detail
Positive and professional attitude
Work Environment
This is primarily a front-office, public-facing position. The Clinic is a high noise area, and the CAA will be exposed to cleaning chemicals, fumes, dust, and animal urine and feces. There is potential for exposure to animal bites and scratches.
Physical Demands
The CAA must be able to sit or stand for several hours at a time; work at a computer and type; walk; have a full range of motion for animal handling; and lift up to 20 pounds without assistance.
Position Type/Expected hours of Work
This is a full-time position with 40 hours per week (schedule to be determined) with a one-hour lunch (unpaid), Monday-Friday. Regular, predictable, and reliable attendance is an essential function of this position.
Required Qualifications
High School Diploma or equivalent
Proficient in word processing and spreadsheet software
Experience working in a veterinary clinic or animal shelter setting
Preferred Education and Experience
2-year associate degree or a bachelor’s degree
Experience in customer service
Conversant in Spanish
Please send all resumes to careers@ral.org. Along with your resume, be sure to include a cover letter or a statement of interest for the position. We’re excited to hear from you!
